APG's Web 2.0 Overview, How-To Guide, and ... | APG

Over the past few months, we have been hard at work behind the scenes working on the next iteration of the APG website. Since we’ve launched Web 1.0, we have seen tremendous month over month growth with website onboardings, online orders placed, and total website feedback requests! After receiving, reading, cataloging, and actionizing thousands of feedback requests, we’re proud to announce what APG’s Web 2.0 has for you!

My Account

We have reconstructed the My Account section from the ground up to give you more answers, insight, and visibility on your account with APG. This includes information on credit terms, pricing tiers, account salesperson scheduling, and most importantly – order tracking. With the reconstruction of the My Account section, we’ve laid the foundation to build a fully self-service portal for you and your sales, purchasing, and accounting teams which should cut back on the tedious processes such as calling and emailing only to wait for a response.

The order tracking utility ties directly into our internal systems so you have:

• Real-time status information on your orders – if you place an order over the phone on your existing APG account, it will display instantaneously on the web once the order is saved in APG’s systems
• Backlog/Open-order reports – filter on orders currently “In-Production” to see all of your current open orders or filter of “Shipped” to see what’s currently in-transit.
• Live order tracking – Once a shipping label is created, get real-time information associated down to the item and quantity to see when it’s scheduled to arrive.

In addition to the order tracking utility, a small but meaningful addition was added on the main My Account page – the “Meet Your Salesperson” area. APG has a team of fantastic, energetic salespeople whose mission is to create a long-lasting impact for you and show how APG can help grow your business. With the meet your salesperson feature, if you haven’t already got a chance to meet your assigned salesperson, this tells you who they are, shows you their contact information, and most importantly lets you schedule time with them to discuss how APG can be an asset for you.

Checkout

All ecommerce sites need to put emphasis on creating a seamless checkout experience, and APG is no different. With Web 2.0, we have put a large emphasis on the checkout process, we had two priorities in mind:

• Build a foundation we can scale on
• Give you the checkout features you need most to enter purchase orders seamlessly and easily.

We’re not done with our website either! Our website is a tool and resource for you and your business to create a more knowledgeable sales team through our Knowledge Base, create a full self-service portal for your purchasing and accounting teams utilizing the checkout process and My Account section, and helps you achieve your yearly targets and goals by incorporating the features you want and need. Our Website Insider Program gives you a direct line into our website development process and allows you to give your input on future iterations of our website.